Support & FAQ

Frequently Asked Questions

How does PetPix work?

PetPix uses advanced AI technology powered by OpenAI to transform your pet photos. Simply upload a photo of your pet, choose from over 50 transformation styles, and our AI will generate a stunning transformation in seconds. The process involves analyzing your pet's features and creating a new image that captures their personality in human form or other creative styles.

What types of pets are supported?

PetPix works with virtually any pet! We support dogs, cats, fish, birds, rabbits, hamsters, and many other animals. Our AI is trained to recognize and transform a wide variety of pets into humans and other creative characters.

What transformation styles are available?

We offer over 50 transformation styles including:

• Realistic humans - Photorealistic human portraits
• Anime characters - Anime and manga-style transformations
• Cartoon styles - Fun cartoon and animated looks
• Professional roles - President, astronaut, pirate, professor, and more
• Fantasy creatures - Lions, tigers, wolves, and other animals
• Historical figures - Transform into famous historical personalities

What makes a good photo for transformation?

For best results, use photos that are:

• Clear and well-lit
• Show your pet's face clearly
• Taken from the front or at a slight angle
• High resolution (not blurry or pixelated)
• Have minimal background distractions

While PetPix works with most photos, clearer images typically produce better transformation results.

Is my pet's photo safe and private?

Yes! We take your privacy seriously. Your uploaded photos are processed temporarily to generate the transformation and are not permanently stored on our servers. The images are sent securely to OpenAI's API for processing, and we encourage you to review our Privacy Policy for complete details on how we handle your data.

Is PetPix free to use?

PetPix is free to download from the App Store! However, to create pet transformations, you'll need to subscribe to our Premium Plus features (Unlimited Zoomies) within the app. This subscription gives you unlimited access to all transformation styles and features.

How long does it take to generate a transformation?

Most transformations are generated within 30-60 seconds. The exact time depends on the complexity of the transformation style and current server load. You'll see a progress indicator while your transformation is being created.

Can I save and share my transformations?

Absolutely! Once your transformation is generated, you can save it directly to your device's photo library and share it with friends and family through social media, messaging apps, or any other sharing method you prefer.

Can I transform multiple pets in one photo?

Currently, PetPix works best with one pet per photo. If you have a photo with multiple pets, try cropping it to focus on one pet at a time for the best transformation results.

Is PetPix available for Android?

Currently, PetPix is only available for iOS devices on the App Store. We're working on bringing PetPix to Android users in the future. Follow us for updates on availability!

What should I do if a transformation fails?

If a transformation doesn't work properly, try these steps:

• Check your internet connection
• Make sure your photo is clear and shows your pet's face
• Try a different photo or transformation style
• Restart the app and try again
• If problems persist, contact us at support@petpix.app

What devices and iOS versions are supported?

PetPix requires iOS 14.0 or later and is compatible with iPhone, iPad, and iPod touch. The app works best on newer devices with sufficient processing power and memory for optimal performance.

How can I contact support?

We're here to help! If you have questions not covered in this FAQ, experience technical issues, or want to share feedback, please reach out to us at support@petpix.app. We typically respond within 24 hours and love hearing from our users!